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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Leap

June 10, 2025

5  out of  5
rating by Nancy Leap
"Stefani Thomas was very helpful and supportive, and she provided me with contact information on contractors and repair companies that I know will be very useful in getting my roof repaired. Thank you, Stefani!"
We responded:
"I'm sorry to hear of the damage to your roof, Nancy, but I'm glad Stefani was able to help during this difficult time. Thank you for trusting us with your insurance needs. We are always here for you! "
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Shirlyn marcum

June 5, 2025

5  out of  5
rating by Shirlyn marcum
"Can not say enough about the amazing customer service they give. Thank you"
We responded:
"This is wonderful to hear, Shirlyn! Thank you for sharing. "
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Michael Mileo

June 5, 2025

5  out of  5
rating by Michael Mileo
"As my auto and umbrella policies were up for renewal, I reviewed those policies with Stefani to ensure they were still relevant and consistent with my current needs. Stefani was very knowledgeable on how the policies worked, as well as very quick to respond to my queries, which enabled me to make some informative and timely updates to my coverage."
We responded:
"Thank you, Mr. Mileo! I'm glad to hear that Stefani was able to provide you with such valuable insight. Thank you for taking time to share your experience of our office with others. We are grateful that when it comes to insurance, you trust us!"
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Emilly

June 3, 2025

5  out of  5
rating by Emilly
"I loved the patience Philip had with me. Not luring me like what I have experienced before but giving me time to digest and understand about the policy. Waiting to hear from you Philip."
We responded:
"Wow. What a nice compliment, Emily! Thank you for taking time to share your experience with others and allowing us the opportunity to earn your business."
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David Ozment

May 26, 2025

5  out of  5
rating by David Ozment
"Always an agency that reaches out and helps me with what I need. Quick service always. You’ll have no need to compare prices or service levels. Stefani, just added my new car with out any hesitations."
We responded:
"Wow, what a nice compliment, David! Thank you for taking time to share your experience with others. Stefani is an incredible colleague, and we are all fortunate to work with her!"
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Jeb

April 29, 2025

5  out of  5
rating by Jeb
"Stefani was friendly and efficient! Didn't even mind when I accidently called her Danielle. Deserves a raise and a vacation! 6/5 stars"
We responded:
"I concur, Jeb!! Stefani is a true gem! Thank you for taking the time to share your experience with others. We are grateful that when it comes to insurance, you trust us! "
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Terri Mcdearman

April 10, 2025

5  out of  5
rating by Terri Mcdearman
"Thanks so much to Philip for onboarding me and my family to State Farm for our insurance needs. Philip was AWESOME and patient with all my questions. He is a great asset to the Franco State Farm Team!"
We responded:
"I couldn't agree with you more, Terri! Philip is an amazing colleague and insurance professional. Thank you for taking the time to share your experience with others. Welcome to our family!"
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Gerardo Hernandez

April 2, 2025

5  out of  5
rating by Gerardo Hernandez
"Philip was really helpful, he did a great follow up and explained in detail every step in the process. It was easy and fast to setup my new homeowners and auto insurance."
We responded:
"Thank you, Gerardo! We appreciate you taking time to share your experience with others. I'm glad to hear that Philip was so helpful. Thank you for trusting us with your insurance needs!"
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Mandy Sutton

March 28, 2025

5  out of  5
rating by Mandy Sutton
"Philip Broussard was an absolute pleasure to deal with!"
We responded:
"Thank you for your kind words, Mandy! We couldn't agree more- Philip is an incredible colleague, as well. We appreciate your trust in us when it comes to insurance. "
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ALLAN WEATHERFORD

February 1, 2025

5  out of  5
rating by ALLAN WEATHERFORD
"Shannon did a great job helping me transition from another insurance company. She made it so easy and saved me money in the process. I wish I had switched earlier!"
We responded:
"Thank you for taking the time to share your experience with others, Allan. We know there are many options when it comes to insurance and appreciate your trust in us. We look forward to serving you and your family. "
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Lina Abduljawad

January 19, 2025

5  out of  5
rating by Lina Abduljawad
"Philip was so helpful working out a bundle package for our homeowners, car and umbrella insurance. He was so responsive through email and multiple calls. I will definitely be back for Philip’s help next year when it’s time to renew our policies!"
We responded:
"Thank you for taking time to share your experience with others, Lina! We are honored that you have chosen us for your insurance needs. "
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Rodrigo Nascimento

January 10, 2025

5  out of  5
rating by Rodrigo Nascimento
"I've been working with Philip B. for all my insurance policies. Not only he always gets me an great deal but he is also quick responding, great to deal with and always trying to find the best possible coverage."
We responded:
"What a nice compliment, Rodrigo! Thank you for taking time to share your experience with others. We think Philip is great, too. Thank you for choosing us for all of your insurance needs. "
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clark russell

November 20, 2024

5  out of  5
rating by clark russell
"I worked with Shannon, she was very professional and personal. Was able to help with my change of policy and answer any/all questions or concerns i had. She made the whole process very easy and stress free!"
We responded:
"Your positive experience means to world to us! Thank you for trusting us with your insurance needs. We look forward to working with you!"
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T Johnson

November 13, 2024

5  out of  5
rating by T Johnson
"I had such a connection with Shannon Stroubakis. She was informative, understood my budget restrictions being in my early 60's and disabled and sincerely got to know me. Sharing her family life created a connection I have not ever experienced before from an insurance company representative. In short, she rocks! I am willing to pay more to have a representative from State Farm that invests the time to know me and give me reasons to move my car insurance."
We responded:
"What a beautiful compliment! Shannon is an incredibly caring person and I'm grateful you had such a positive experience. Thank you for taking time to share your feedback with us. And thank you for trusting us with your insurance needs! Welcome. "
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bridget pizzi

October 16, 2024

5  out of  5
rating by bridget pizzi
"As they say, you only get 1 chance to make a 1st impression. From the very beginning, Philip B, was on it. Very responsive, good listener, didn't waste my time, he accurately described various policy coverages, and adjusted the auto and homeowners policies to fit my personal needs/requirements. This guy is pretty good if you ask me. Thank you State Farm"
We responded:
"Thanks for taking time to leave us a review, Bridget! "
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Sandor Kormos

September 27, 2024

5  out of  5
rating by Sandor Kormos
"Excellent customer service. Would recommend to everyone."
We responded:
"We appreciate your kind words, Sandor! Thanks for taking time to share your experience with others. "
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Nick Naymick

September 13, 2024

5  out of  5
rating by Nick Naymick
"Philip was extremely helpful and friendly during the process with my home and auto insurance."
We responded:
"Thanks for taking the time to leave us a review, Nick! We appreciate your business and trust in us as your insurance provider. "
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Randall Dempsey

June 26, 2024

5  out of  5
rating by Randall Dempsey
"I was extremely pleased with the service and quotes I received from the Danielle Franco Agency on bundling my coverages. Her Associate Philip was professional and timely with the results."
We responded:
"We are thrilled that when it comes to insurance, you trust us! Thank you for taking time to leave us a review about your experience. "
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Teresa moorcat1@sbcglobal.net

June 26, 2024

5  out of  5
rating by Teresa moorcat1@sbcglobal.net
"Phillip is so personable and nice. Like talking to a good friend-he is very knowledgeable about the insurance business. He really knows his stuff."
We responded:
"Thank you, Teresa! We couldn't agree with you more. "
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Sarah Zhengyu Li

June 19, 2024

5  out of  5
rating by Sarah Zhengyu Li
"Her team is very professional and provides great service with very competitive price. Will recommend to anyone!"
We responded:
"We are thrilled that you had a great experience. Thank you for sharing it with others!"
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Linda Totten

May 9, 2024

5  out of  5
rating by Linda Totten
"Our HOA made changes to our house insurance rules. We have only a short time to change our insurance. So far it's been a really good experience. Stefani in Danielle Franco's office got right on our issue and we're in the process of making all of the changes required. So easy and smooth."
We responded:
"What a beautiful compliment, Linda! Thank you for taking the time to share your experience with others. Stefani is incredible- glad you noticed too! "
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Anthony Dlf

April 11, 2024

5  out of  5
rating by Anthony Dlf
"Phillip was extremely helpful and knowledgeable with assisting me in obtaining my insurance process was easy and done in timely manner"
We responded:
"Thank you, Anthony! We appreciate you taking time to share your insurance journey experience with others. "
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Barbara Tibbetts

March 12, 2024

5  out of  5
rating by Barbara Tibbetts
"Philip has been patient, professional and extremely helpful. Having been engrossed in the business world for over 50 years and recently turning 83 I find myself in need of patience, professional, and helpful assistance in matters that once would have been easy every day decisions. Philip rose to the occasion. I couldn’t be more satisfied!"
We responded:
"What a beautiful compliment, Barbara! We couldn’t agree with you more- Philip is an incredible resource and colleague. Thank you for taking time to share your experience with others! We are happy to serve your insurance needs. "
Profile photo of Micah Lasater

Micah Lasater

March 7, 2024

5  out of  5
rating by Micah Lasater
"Philip Broussard & Stefani Thomas were a tremendous help! They are top notch professionals. They went above and beyond. They are extremely knowledgeable about the complexities of insurance and will take the time to review everything with you until you understand it. It’s becoming increasingly hard to call companies (regardless of industry) and get someone on the phone in a timely manner whose first language is English, let alone someone who is very knowledgeable and wants to help."
We responded:
"What a great compliment, Micah! Thank you for taking time to share your experience with others. We appreciate your business!"
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g. n. g

February 21, 2024

5  out of  5
rating by g. n. g
"These folks are great...i have moved all of my insurance to them (property in 2 states,car,and ubrella). Danielle and Stefanai have spent a lot of time working for me to lower the total bill in this escalating insurance cost environment. Mostly by finding deductions and making sure i had the proper coverage not over coverage. Give them a try."
We responded:
"Thank you for taking the time to share your experience with others! And thank you for allowing us the opportunity to serve your insurance needs!! We appreciate your continued support. "